Below are answers to the most common questions about our products and orders.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Shipping times vary by location, but most orders arrive within 5–10 business days.

Do you ship internationally?

Currently, we ship within the United States only.

International shipping options may be added in the future.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link.

You can also track your order from your account page.

What is your return policy?

We accept returns within 14 days of delivery, provided items are unused and in original condition.

For return instructions, please contact us before sending anything back.

Are your products tested or curated?

Yes. Every product we carry is carefully reviewed for comfort, durability, and everyday usability.

We don’t sell everything — only what we believe improves daily walks.

How do I choose the right size?

Each product page includes a detailed size guide.

If you’re between sizes or unsure, we recommend sizing up or reaching out for guidance.

What if the product doesn’t fit my dog?

If a product doesn’t fit as expected, contact us within 14 days of delivery.

We’ll help you with an exchange or return where possible.

Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to make changes.

Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach us through our Contact Us page.

We aim to respond to all inquiries within 24–48 hours.

Will you be adding more products?

Yes. We’re continuously refining and expanding our selection —

always with the same focus on comfort, quality, and everyday use.

Carefully curated for everyday walks and comfort. Satisfaction guaranteed.