BBB Pet Essentials
Curated essentials for better walks.
Tested for comfort, durability, and daily use.
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
• Return window: 30 days from delivery
• Condition: Unused, in original packaging, with tags (if applicable)
• Proof of purchase: Order number or receipt required
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.
Exchanges
• Size/color exchanges are accepted when inventory is available
• The fastest way to exchange is to place a new order and request a return for the original item
How to Start a Return
1) Contact our support team with your order number
2) We’ll confirm eligibility and provide return instructions
3) Once received and inspected, we’ll process your refund or exchange
Refunds
• Refunds are issued to the original payment method
• Processing time: 3–10 business days after inspection (bank processing times may vary)
Non-Returnable Items
• Final sale items
• Gift cards
• Items damaged due to misuse
Damaged or Wrong Item
If your order arrived damaged or incorrect, contact us within 48 hours of delivery with photos. We’ll make it right.
Need Help?
Please include your order number when contacting our support team for faster assistance.